Refund Policy

Effective Date: 16/09/25

At Crystal Detailing, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued for our services.

1. Service Quality

• We strive to deliver all services to a high professional standard.

• If you are not satisfied with the service provided, please notify us within 24 hours of completion so we can review and, if appropriate, correct the issue.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

• If the service was not carried out as described in your booking.

• If we are unable to complete the service due to our own fault or equipment failure.

• If you cancel within the eligible cancellation period ([e.g., 24–48 hours notice]).

3. Non-Refundable Situations

Refunds will not be issued if:

• You change your mind after the service has been completed.

• The result does not meet unrealistic expectations (e.g., permanent stains, scratches, or damage that cannot be removed).

• Issues arise from pre-existing damage, poor prior repairs, or aftermarket modifications.

• Cancellations are made outside the allowed notice period.

4. Partial Refunds / Credits

In some cases, we may offer a partial refund, discount, or credit towards a future booking instead of a full refund. This will be at our discretion.

5. Refund Method

• Approved refunds will be processed using the same payment method originally used.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Contact Us

If you wish to request a refund or raise a service concern, please contact us at:

Crystal Deatiling
crystaldetailing24@yahoo.com